Support
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Having an issue with Grayne? We'd love to help. Reach out and we'll get back to you as quickly as possible.
hello@grayne.appPlease include your device model and iOS version so we can help faster.
Frequently Asked Questions
How do I add clothes to my wardrobe?
Tap the + button on the Wardrobe tab. You can take a photo with your camera or choose one from your photo library. Grayne's AI will automatically detect the item type, color, and other details.
How do outfit suggestions work?
Grayne uses AI to build outfits from the clothes in your wardrobe. It considers the weather in your area, the occasion you select, and your style preferences. The more items you add, the better your suggestions get.
What's included in Grayne Pro?
Free users get a limited number of outfit generations. Grayne Pro unlocks unlimited outfit suggestions, weather-based styling, and priority access to new features. Plans start at $9.99/month or $59.99/year (with a 7-day free trial).
How do I manage or cancel my subscription?
Subscriptions are managed through Apple. Go to Settings → [Your Name] → Subscriptions on your iPhone to view, change, or cancel your plan. You'll keep access through the end of your current billing period.
How do I restore my purchase on a new device?
Open Grayne, go to Settings → Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.
Is my data private?
Yes. Your wardrobe data is stored on your device and in your personal iCloud account. We don't sell your data or share it with third parties. See our Privacy Policy for full details.
The app isn't showing weather-based suggestions.
Make sure you've granted Grayne location access in Settings → Privacy → Location Services → Grayne. Grayne uses your location to check local weather conditions for outfit suggestions.
Why do I need internet to add items to my wardrobe?
When you add a clothing item, Grayne uses AI to analyze the photo and understand details about the piece that help it build better outfits for you later. This analysis requires an internet connection. If you're offline, you'll be prompted to connect before adding items.
I found a bug or have a feature request.
We'd love to hear from you. Email us at hello@grayne.app with as much detail as possible. Screenshots help!